The Company

A dynamic, multi-faceted venue spread across two floors, featuring multiple restaurants and bars. This is a high-profile role in a fast-paced, high-volume environment.

The Role

We’re looking for an experienced General Manager with a strong background in high-volume venues. This role oversees multiple concepts under one roof, requiring exceptional leadership and operational expertise.

You’ll be responsible for:

• Maintaining high trading standards – conducting audits and ensuring best-in-class operations.

• Leading a team of up to 100, in a venue generating over £200k in weekly revenue.

• Driving bar and floor operations, ensuring outstanding service and efficiency.

• Collaborating with Marketing, Events, and Security to maximise the venue’s success.

• Managing events and third-party partnerships, ensuring smooth coordination.

• Promoting the venue, working closely with the marketing team to increase footfall and engagement.

• Upholding health and safety standards, ensuring compliance while creating an unforgettable guest experience.

The Ideal Candidate

• Proven experience in a large, high-volume venue with multiple outlets.

• Strong understanding of restaurant service standards and bar operations.

• Highly organised with excellent communication skills.

• Enjoys audits, processes, and operational efficiency.

• A natural leader who thrives in a hands-on, floor-based role.

• Strong relationship-builder, both with the team and guests.

• Passionate about food, drink, and exceptional service.

• Hospitality experience is essential – candidates without it will not be considered.

• Financially and commercially astute, reporting directly to the Operations Director.

Key Responsibilities:

• Greet and welcome visitors in a warm and professional manner

• Manage incoming calls and direct them appropriately

• Assist with scheduling appointments and managing calendars

• Handle office correspondence and deliveries

• Provide general administrative support to the team

What We’re Looking For:

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Previous experience in a receptionist or administrative role is a plus

• Positive attitude and a team player

Why Work With Us?

• Competitive salary and benefits package

• Friendly and supportive work environment

• Opportunities for growth and development

If you're looking to make a great first impression and enjoy helping things run smoothly, we’d love to hear from you!

Apply here

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